Refund policy

Last updated: 28 September 2026

This policy covers the GCSE Tutoring Club and the revision guides sold on murtztv.com by Murtz Education Ltd, trading as MurtzTV (registered in England & Wales, company no. 16778960).

GCSE Tutoring Club memberships

How payment works. Memberships (Diamond, Champion and Elite Champion) are paid monthly, in advance, by PayPal invoice. There is no contract and no direct debit.

Cancelling. You can cancel at any time. Email info@murtztv.com before your next invoice is due and you won't be invoiced again. Your child keeps full access until the end of the month you've already paid for.

The current month. We don't refund the month you're currently in once it has started, because lessons, recordings and feedback are available straight away.

Your 14-day right to cancel. If you're joining for the first time, you have 14 days from your first payment to cancel. If your child has already started using the club in that time, we'll refund your payment minus a fair amount for the lessons and access used so far.

Changing plans. You can move up or down between plans at any time. The change starts from your next invoice. There's no fee to switch.

If we cancel a lesson. If we have to cancel a live lesson, we'll let you know on Discord and either reschedule it or make sure a recording covering that lesson is available.

Revision guides (digital downloads)

Because revision guides are digital files you can download straight away, all sales are final once the file has been downloaded. If a file is faulty or won't download, email info@murtztv.com and we'll fix it or send you a working copy.

How to get in touch

For any cancellation or refund question, email info@murtztv.com. We reply within 24 hours.

This policy doesn't affect your legal rights as a consumer.